Refunds & Returns Policy

We strive to ensure that you are happy with every purchase from MultiSport Vibe. However, we understand that sometimes… stuff happens!

Returns

New, unopened items purchased from MultiSportVibe.com may be returned within 30 days of purchase for a full refund of the item(s) purchase price, less applicable shipping, handling, and other charges. Purchaser shall be responsible for shipping costs for returned item(s).

Damaged and/or incorrectly-shipped items may be returned to us within 30 days at no cost to the purchaser.  A pre-paid return label will be provided.

Item(s) must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.

Returns cannot be accepted after 30 days.

Gifts

New, unopened items purchased from MultiSportVibe.com and marked as a gift when purchased, are eligible for a gift credit for the value of the item(s) purchase price, less applicable shipping, handling, and other charges. Purchaser or gift recipient shall be responsible for shipping costs of returned item(s).

Return Procedure

To initiate a return, please contact our customer support team or complete a customer support ticket.  Details can be found on our Contact Us page.  You will receive a reply with instructions on how to package and ship your return.

Within 24 business hours of receipt at MultiSport Vibe, returned merchandise will be processed and inspected.  Once approved, refund will be processed and a credit will be issued to the credit card or other payment means used for the order.

You will receive an email to update you on the status of your return.

Effective as of January 1, 2023